with us you can!

how we do it

You may wonder how we manage to deliver such excellent service quality at a low cost. The answer to this ratio relies on 2 factors: high quality of resources with a very competitive labor cost on Moldovan market.

We select the best qualified people from over 30 universities in Moldova in order to provide the best resources for our customers. We are able to recruit such employees also due to the fact that Orange in Moldova is the Employer of Choice for students and Best Employer for 4 years in a row.

best quality via most efficient model

  • strong and engaged management team
  • very lean organization
  • major focus on quality achieved by:
    - weekly service level monitoring
    - on-the-job coaching and training
    - recurrent operational conference calls with our partners
    - internal reviews for critical tasks
    - back-up and service continuity ensured
    - monthly feedback from our partners
  • transparent communication with partners, including workload, spare capacity, costs, etc.
  • fast execution due to thorough process understanding, self-motivation and enthusiasm
  • compliance with EU data protection laws

proven and certified quality

The internal quality system for our provided services is additionally sustained and confirmed by the four international ISO certificates, which Orange Moldova holds from 2011:

  • ISO 9001:2008 Quality Management system
  • ISO 27001:2005 Information Security Management system
  • OHSAS 18001:2007 Occupational Health and Safety Management system
  • ISO 14001:2005 Environmental Management system